Genesys Platform SDK for Java 9.0

Genesys Platform SDK for Java is the official Java development toolkit from Genesys Telecommunications Laboratories, Inc. for building applications that integrate with the Genesys Engage platform. It provides strongly typed, event-driven APIs that abstract Genesys Framework protocols, making it easier to connect to core services such as Configuration Server, Stat Server, and T-Server. With this SDK, developers can implement telephony control, access and manage configuration data, and subscribe to real-time statistics and events—without dealing with low-level messaging details.

Key capabilities:

• Connectivity to core Framework services: Configuration Server (provisioning and configuration CRUD), Stat Server (real-time metrics and notifications), and T-Server (telephony call control and events).
• Event-driven programming model with request/response correlation, listeners, and asynchronous callbacks for responsive, scalable applications.
• Built-in connection and session management, including heartbeats, automatic reconnection, and failover support for high availability.
• Secure client–server communications and comprehensive logging/tracing to aid troubleshooting and compliance.
• Broad applicability across custom agent/supervisor desktops, provisioning utilities, monitoring dashboards, and backend integrations.
• Runs wherever a compatible JVM is available; intended for on-premises or private-cloud deployments of Genesys Engage.

Prerequisites:

• Access to a licensed Genesys Engage environment and credentials for the relevant Framework servers.
• Java development environment compatible with the SDK version distributed by Genesys.

This SDK shortens development cycles for Genesys-integrated solutions by providing tested libraries, documentation, and samples that align with Genesys best practices.

Genesys Platform SDK for Java is developed by Genesys Telecommunications Laboratories, Inc.. The most popular versions of this product among our users are: 7.6 and 8.0.